1) Delivery Areas, Fees & Lead Times

Where we deliver: We deliver throughout Ireland.

Delivery fees: Delivery fees vary by location and will be clearly shown at checkout. More remote or less-accessible areas may incur a higher fee.

Estimated delivery times:

• In-stock items: typically 7–10 business days.
• Made-to-order / custom pieces: typically 12–16 weeks (lead times can vary by collection and chosen options).
• Mixed orders: if your order includes both in-stock and made-to-order items, we can:deliver together once the full order is ready, orarrange split delivery on request (additional delivery charges may apply).

2) What Happens on Delivery Day

On the day of delivery:

1. A two-person team will deliver your item(s) to the room of your choice.
2. Packaging can be removed and taken away (on request).
3. For sofas, dining tables and larger items, basic assembly is included.

Access requirements: Please ensure access is suitable (doorways, halls, stairs, lifts). If items cannot be delivered due to inadequate access, additional delivery/return or re-delivery charges may apply.

3) Missed Deliveries / Re-Delivery

If no one is available to receive the order at the agreed delivery slot, or the delivery is missed, a re-delivery fee may apply. We’ll work with you to reschedule at the earliest convenient time.

4) Returns & Exchanges (Change of Mind)

4.1 Your 14-Day Right to Cancel (Distance Sales)

If you bought online or by distance/off-premises, you have the right to cancel within 14 days of delivery (your “cooling-off” period), in line with EU consumer rules.

To cancel, you must notify us in writing within 14 days of delivery (email is fine). You then have 14 days from the date you notify us to return the item(s).

4.2 Condition of Returns

Returned items must be:

• unused, unassembled (where applicable),
• in original packaging with all parts, accessories and instructions, and
• in resaleable condition, with proof of purchase.

If an item is returned with damage, missing parts, signs of use, or without original packaging, we may refuse the return or apply a reasonable deduction to reflect any reduction in value.

4.3 Return Collection & Costs

• Change-of-mind returns: return transport/collection is paid by the customer (unless we agree otherwise).
• We can arrange collection, and the cost will be confirmed with you in advance and may be deducted from your refund.

4.4 Exchanges

If you’d like to exchange for a different item/colour/size, email us and we’ll do our best to help. Exchanges are subject to:

• stock availability / lead times, and
• any price difference and delivery/collection charges.

5) Non-Returnable Items (Change of Mind)

5.1 Made-to-Order, Custom or Personalised Pieces

Made-to-order, customised or personalised furniture is non-refundable for change of mind once production has started, unless the item is faulty or not as described.

5.2 Mattresses & Upholstered / Hygiene-Sensitive Items

For hygiene reasons, the following are non-returnable once unsealed/unwrapped (unless faulty):

• mattresses
• certain upholstered or bedding-related items where a hygiene seal/protective wrapping has been removed

(If you’re unsure whether an item is covered, contact us before opening.)

6) Faulty Items, Damage on Arrival & Remedies

6.1 Report Damage Quickly

If your item arrives damaged, or you notice a problem:

• please notify us within 48 hours of delivery, and
• include photo/video evidence and your order number.

6.2 What We’ll Do

If an item is faulty or damaged in transit, we will assess the issue and, where appropriate, provide a remedy at no cost to you. This may include:

• repair
• replacement
• refund (where repair/replacement isn’t possible or reasonable)

Your statutory consumer rights are not affected.

7) Cancellations (Before Delivery)

7.1 In-Stock Items

You may request cancellation before dispatch. If the order has already been dispatched or scheduled, cancellation may be treated as a return and collection/re-delivery costs may apply.

7.2 Made-to-Order / Custom Orders

Because made-to-order and custom pieces are produced specifically for you, cancellations may not be possible once production has started. Where a cancellation is accepted, any deposit may be non-refundable and/or a reasonable charge may apply to cover work completed and supplier costs.

8) Refunds

• Where a refund is due, we will process it within 14 days of receiving the returned goods back (or evidence that they’ve been sent back).
• Refunds are issued to the original payment method.
• If we arranged delivery, we’ll refund the standard delivery charge where required by consumer rules (any premium/optional delivery upgrades are not refundable).
• Where applicable, collection/return transport costs may be deducted from the refund (change-of-mind returns).

9) How to Arrange a Return, Exchange or Cancellation

Email us at info@areiva.ie with:

• your order number
• the item(s) involved
• whether you are requesting a return, exchange, or cancellation
• photos/videos (if reporting damage/fault)

We’ll reply with the next steps and, where relevant, collection options and costs.

FAQs

Q. What are the delivery areas and fees?

We deliver throughout Ireland. Delivery fees vary by location and are shown at checkout. Remote or less-accessible areas may cost more.

Q. How long will my order take to arrive?

• In-stock items: typically 7–10 business days
• Made-to-order/custom items: typically 12–16 weeks
  If your order includes both, we can deliver together when everything is ready or arrange split delivery (extra charges may apply).

Q. What happens on the day of delivery?

A two-person team delivers to your room of choice. Packaging removal is available on request, and basic assembly is included for sofas, dining tables and larger items.

Q. What if no one is available at the delivery time?

If a delivery is missed or no one is available at the confirmed slot, a re-delivery fee may apply. We’ll help reschedule.

Q. What is your return policy for change of mind?

If you bought online/by distance, you can cancel within 14 days of delivery. Items must be unused, in original packaging, with all parts and proof of purchase. Return/collection costs are paid by the customer for change-of-mind returns.
Made-to-order/custom items and unsealed mattresses are non-returnable for change of mind.

Q. What if my item arrives damaged or develops a fault?

Notify us within 48 hours of delivery with photos/videos. We’ll assess and, where appropriate, repair, replace or refund at no cost to you.

Q. How do I arrange a return or exchange?

Email info@areiva.ie with your order number and request. We’ll provide return steps and can arrange collection if needed.

Q. Are there additional charges for delivery, assembly or special access requirements?

Standard delivery and basic assembly are included as described. Extra charges may apply for complex access (multiple flights of stairs, narrow doorways, lifts), wall-fixing, disposal of old furniture, or specialised handling—contact us for a quote in advance.