— Return Policy —

Return Policy

We want you to feel confident when purchasing from Areiva Furniture. If you change your mind or encounter an issue with your order, the following policy explains how returns are handled.

14-Day Right to Cancel

If you purchase online or through distance selling, you have the right to cancel your order within 14 days of receiving the product, in accordance with EU consumer protection regulations.

To exercise this right:

  1. Notify us within 14 days of receiving your item
  2. Return the item within 14 days after notifying us

Cancellation requests must be sent to: info@areiva.ie

Conditions for Returns

To qualify for a return, items must:

  • Be unused
  • Be unassembled
  • Be in original packaging
  • Include all parts, accessories, and manuals
  • Be in resaleable condition
  • Include proof of purchase

If returned items show signs of use, damage, or missing components, we may refuse the return or apply a deduction reflecting the reduced value of the product.

Return Shipping Costs

Customers are responsible for return shipping or collection costs unless the item is faulty, damaged on arrival, or delivered incorrectly.

Return shipping costs may vary depending on the product size and collection arrangements.

How to Return an Item

Once your return request is approved, the item can be returned through:

  • An approved drop-off location, or
  • A collection arranged through our team

Our support team will provide full instructions once the return request is confirmed.

Exchanges

If you would like to exchange a product for another item, colour, or variation, please contact us.

Exchanges depend on:

  • Product availability
  • Lead times
  • Any price differences
  • Applicable delivery or collection charges

Non-Returnable Items

Certain items cannot be returned for change-of-mind reasons.

These may include:

Made-to-order or customised furniture

Once production has begun, these items cannot be cancelled or returned unless faulty.

Hygiene-sensitive items

Items such as mattresses may not be returned once opened or unsealed unless they are faulty.

Contact Information

For return requests or questions regarding your order, please contact us.

Areiva Furniture
Address: Unit W9I, Ladytown Business Park, Newhall, Naas, Co. Kildare, W91 E822, Ireland

Email: info@areiva.ie
Phone: +353 89 959 5067