This policy explains how refunds are processed once a return has been approved or when a product is faulty.

Refund Eligibility

Refunds may be issued in the following situations:

• A valid return within the 14-day cancellation period
• A faulty or damaged product
• A product that is not as described
  

Refunds are processed only after the returned product has been received and inspected.

Inspection of Returned Items

Once your returned item arrives, our team will inspect it to ensure it meets the conditions outlined in the return policy.

If the return is approved, the refund will be processed.

Refund Amount

Refunds will include the product price only.

Original delivery charges are non-refundable, unless the item is faulty or delivered incorrectly.

Refund Processing Time

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days for the refund to appear in your account after it has been processed.

Processing times may vary depending on your bank or payment provider.

Partial Refunds

In some cases, partial refunds may apply if:

• The item has been used
• Packaging or parts are missing
• The item has been damaged after delivery
  

Any deduction will reflect the reduction in the item's value.

Faulty or Damaged Products

If your item arrives damaged or develops a fault, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging
  

Depending on the situation, we may offer:

• Repair
• Replacement
• Partial refund
• Full refund
  

These remedies will be provided in accordance with Irish and EU consumer protection laws.

Contact Information

For refund requests or assistance, please contact us.

Areiva Furniture
Address: Unit W9I, Ladytown Business Park, Newhall, Naas, Co. Kildare, W91 E822, Ireland

Email: info@areiva.ie
Phone: +353 89 959 5067

When contacting us, please include your order number so we can assist you more efficiently.